FAQ

Smoking areas

SMOKING AREAS Smoking indoors is forbidden by Icelandic law. Alternatively, you are welcome to enjoy our garden for that purpose. Please be aware there is a penalty fee of 450€ for each guest breaking those rules.

Internships

INTERNSHIPS If you are interested in an internship at the Blue House, please apply here: RecruitingPortal (https://tinyurl.com/BHjob71). We look forward to receiving your application!

Luggage storage

LUGGAGE STORAGE We can provide luggage storage at the Blue House (Valhusabraut 19) as an alternative to early check-in and late-check out. However, we cannot store your belongings for several days. Please contact us on WhatsApp (https://api.whatsapp.com/send/?phone=3547756480&text&text=Hi%21+I+would+like+to+use+the+luggage+storage+service.&app_absent=0) or send us a Ticket (https://gnl.ladesk.com/submit_ticket) if you want to use this service.

Lost and found

LOST AND FOUND All valuable items left by guests are stored for up to 2 months.If you left something behind, please contact us asap on WhatsApp (https://api.whatsapp.com/send/?phone=3547756480&text&text=Hi%21+I+left+something+at+your+place.&app_absent=0) or send us a Ticket (https://gnl.ladesk.com/submit_ticket). We will do our best to find it and return it to you.

Shared kitchen

SHARED KITCHEN Each house has its own kitchen where you can cook or store your food. The kitchen is shared with other guests staying in the house. We don't provide lunch or dinner service, but you are always welcome to cook in the kitchen.

Extra bed

EXTRA BED We are very sorry but unfortunately it is not possible for us to provide you with an extra bed. However, contact us on WhatsApp (https://api.whatsapp.com/send/?phone=3547756480&text&text=Hi%21+I+would+need+to+be+upgraded+to+a+bigger+room.+Do+you+have+availability%3F&app_absent=0) or send us a Ticket (https://gnl.ladesk.com/submit_ticket) to know if we have availability to upgrade your room.

Electricity plug

ELECTRITY PLUG Like in almost every European country, the power sockets in Iceland are of type F, like in almost every European country. We can provide you with adapters if need.

Pets

ARE PETS ALLOWED IN THE HOUSES? Yes, pets are welcome upon request. Please make sure let us know if you plan to stay with your pet. You can contact us on WhatsApp (https://api.whatsapp.com/send/?phone=3547756480&text&text=Hi%21+I+would+like+to+bring+my+pet+in+Iceland&app_absent=0) or send us a Ticket (https://gnl.ladesk.com/submit_ticket).

Payment

HOW CAN I PAY FOR MY RESERVATION? Your payments can only be made on the internet, as we don't accept cash and we don't have a payment terminal. You will be charged for your reservation according to the cancellation policy you have chosen: - If you have chosen the non-refundable policy, you can be charged for your reservation anytime. - If you have chosen the refundable policy (free cancellation up to 14 days before arrival) you can be charged anytime within those 14 days.

Car rental

CAR RENTAL Driving is one of the best ways to visit Iceland. We advise you to check online reviews of the rental companies prior booking to make sure they are safe. We offer a 40% on the highly reliable rental company hertz.is, check this link: CarRental (https://bleuhouse.tourdesk.is/CarRental)

Laundry service

LAUNDRY SERVICE Is there a laundry in the house? Yes! Guests at all houses can book our laundry service. How does it work? Please contact us via WhatsApp (https://api.whatsapp.com/send/?phone=3547756480&text=Hi%21+I+would+like+to+use+the+laundry+service&app_absent=0) or send us a Ticket (https://gnl.ladesk.com/submit_ticket) and we will meet you at the Blue House basement (Valhusabraut 19). There we will wash and dry your clothes. However, the laundry service does not include i...

WIFI

IS THERE FREE WIFI IN THE HOUSES? Yes! Our fast WIFI is free and easily accessible from all rooms without a password!

Northern lights

WHEN AND HOW CAN I SEE THE NORTHERN LIGHTS? During the winter, the longer hours of darkness and clear night skies make it easier to see the northern lights. The visibility of the aurora depends on several factors: the solar activity, the clouds, and the light pollution. Our location is one of the best in Reykjavik to spot some northern lights! Here is a picture we took from the garden! Check out our predictions every day on our WhatsApp group! You will find a QR code to access th...

Weather and road conditions

WEATHER AND ROAD CONDITIONS Especially in the winter Iceland's weather can be pretty unpredictable and dangerous. We recommend you check regularly the weather forecast and the road conditions on these websites: - Weather conditions: vedur.is (https://en.vedur.is/) - Road conditions: road.is (https://www.road.is/)

Grocery store

WHERE CAN I FIND A GROCERY STORE? Just 12 min by foot from the house you can find the supermarket "Hagkaup", where you can buy all kinds of food and supermarket stock. Next to it is Edistorg mini-mall, where you will find a bank, pharmacy, pub, restaurant, café and post office. Here is the itinerary to get there: map (https://goo.gl/maps/uwPhNzbM8rZhAigCA). If you are looking for a supermarket with the best prices we recommend you "Bonus" in Grandi: map (https://goo.gl/maps/adwKEUkt8s6H4xQCA...

Swimming pool

SWIMMING POOL We are lucky to have one of Reykjavik's nicest pools next to our house! It takes only 5 min by foot to get there: map (https://goo.gl/maps/gqvYMio1U89yiT7Q6). Our offers different temperatures warm pools from 29 up to 44°C! The entrance fee is 1.000 ISK (cca. 7 EUR). Opening hours: Monday to Friday from 06:30 am to 10:00 pm. Weekends, it is open from 08:00 am to 6:00 pm (7:30 pm in the summer). If you need the Blue House (Valhusabraut 19) will provide...

Travelling with children

TRAVELLING WITH CHILDREN As a kids-friendly B&B we make everything possible so our little guests feel comfortable. At the Blue House they will enjoy the garden and the playground located only 5 minutes walk away from the house. We also provide toys in the apartments that the kids can play with. Please contact us on WhatsApp (https://api.whatsapp.com/send/?phone=3547756480&text&app_absent=0) or send us a ​ Ticket (https://gnl.ladesk.com/submit_ticket) to know which rooms are better for fa...

How to get to Reykjavik from our houses?

HOW TO GET TO DOWNTOWN REYKJAVIK FROM OUR HOUSES? - By car: We are only a 5-minute drive from downtown Reykjavik. Here is an itinerary: map (https://goo.gl/maps/5137AnAwvMzmFz3B6). - By bus: The bus stop Hæðarbraut for the bus route number 11 is only a 5-minute walk from the Blue House/GNL. It will take you to the city center within 15 minutes. To buy tickets you would need to download the application Klappið: klappid.is (https://www.klappid.is/). A one-way b...

Parking

PARKING - Where can I park around the Blue House/Grotta Northern Lights apartment? All our houses offer free on-street parking! You don't need to make a reservation for it. However, please don’t disturb the neighbours: don't make too much noise and only park alongside our houses. - Where can I park in Reykjavik? Street parking in Reykjavik is always free before 9 am after 6 pm and all day on Sundays. The only exception is if you are in a multi-storey car park. Charges apply...

How to get to our houses from Keflavik airport?

HOW TO GET TO OUR HOUSES FROM KEFLAVIK AIRPORT? For those of you who rent a car, find the itineraries from Keflavik airport to our houses here: The address of the Blue House is Valhusabraut 19, 170 Slejarnarnes, Iceland. Click link for directions: map (https://goo.gl/maps/4fPFFUU9PPye6W7q7). The address for the GNL is Valhusabraut 35, 170 Seltjarnarnes, Iceland. Click here for direction: map (https://goo.gl/maps/nVXQu3HuiLK2yAhQ7). Alternatively, you have the following...

Check-in/Check-out

CHECK-IN/CHECK-OUT - When can I check-in? Our self-check-in system allows you to arrive any time after 4 pm. You will receive all the information via email 2 days prior to your arrival. - Can I check-in earlier? In case you plan to arrive earlier, please let us know. Early check-in is only available at surcharge (50% of the room rate) and no earlier than 11 am. However, if you wish, you can leave your luggage in the living room of the Blue House (Valhusabraut 19) and vi...

Breakfast

BREAKFAST Our delicious continental breakfast is available every day at the Blue House (Valhusabraut 19) from 8:00 to 10:30 (self-service as early as you require). It includes freshly baked bread, hard-boiled eggs, juices, various cold cuts, jams, cereals, milk, skyr and of course, coffee and tea. If you book your stay directly through our official website, you have it included for free! You have already booked without breakfast included? No problem! We can add breakfast to yo...